FAQ
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All orders purchased between November 15th - December 15th will have until January 15th to return or exchange. Orders placed after December 15th will adhere to our standard 30 day return timeframe. Final sale items are not applicable, as stated on our product pages.
If the item is a gift, the recipient will need their order number (beginning with an MH) and the shipping zip code.
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Size guides can be found on the product page of a specific item. Our core items include both a size and fit guide, outlining both the measurements and general fit of the garment. Model sizes can be found in the "size and fit" description on each product.
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Our Customer Support hours are Monday through Friday, 9am to 5pm PST.
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For questions regarding your order, shipping, product, returns, or anything else, please email us at Hello@Madhappy.com.
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To learn more about wholesale opportunities, please email Wholesale@Madhappy.com.
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For inquiries regarding private label orders, please email PrivateLabel@Madhappy.com.
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To connect with us regarding collaboration requests, please email Collaborations@Madhappy.com.
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Track your package via After Ship. We use a number of different carriers, paste your tracking number into the link listed above for the correct carrier and contact number.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days, contact Hello@Madhappy.com with your current mailing address, name, and order number so we can investigate further.
We offer shipping protection on every order in the event that your package is lost, damaged, or stolen. If you opt-in to this option, you’ll pay a fee at checkout (depending on your order total) that will ensure a replacement or store credit for your order. Please feel free to reach out to our support team with any further questions!
While we are not liable for lost packages, your happiness is important to us, and we are committed to finding an resolution for you.
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Our standard shipping is free for all domestic orders over $200. See shipping prices for orders under $200 below. $5 shipping for orders between $150 and $200. $8 shipping for orders between $100 and $150. $10 shipping for orders under $100.
Our standard shipping is free for all international orders over $250. We use an international partner to help us reach as many countries as possible and charge a flat rate based on the cart size. $15 shipping for orders between $100 and $250. $20 shipping for orders under $100.
Please note: All Madhappy for UGG purchases are ineligible for free shipping.
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We estimate that your items will process and ship in 3-7 business days. All items with future ship dates are marked with an estimated ship date in the product detail. International orders will arrive 4-7 business days after processing. Contact us at Hello@Madhappy.com with any further questions.
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We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Returns are accepted online and in-store. To start an online return or exchange, visit Returns.Madhappy.com. Final Sale items are not applicable, as stated on our product page.
Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
If the item is a gift, the recipient just needs their order number (beginning with an MH) and the shipping zip code, the purchaser's email address, or phone number. Our gift returns portal can be found here. -
Returns are accepted online and in-store. To start an online return or exchange, visit Madhappy Returns.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
To return an international order, please start your return here. You will need your order number and email address to initiate your return. At this time we are unable to provide an exchange for international orders. All international returns will be charged a $20 return fee that will be deducted from your original order total.
All items must be unworn with tags attached and in sellable condition.
Our returns team is located on the west coast, so please allow 7-14 business days for us to get your refund / exchange back to you. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
Contact Support@Madhappy.com for general or international inquiries.
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Every item is uniquely made. Please see our product details and care tags located on the garment for full care instruction.
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Madhappy is exclusively sold on the Madhappy website, Madhappy.com, and in our retail store locations. You can locate current store locations here.
Unfortunately, there are instances where fraudulent websites may attempt to mislead customers by using our brand name or similar-looking domains. To ensure the safety of your information and the authenticity of your purchases, we strongly advise that you only shop directly through our official website, Madhappy.com. Please reach out to our customer care team at support@madhappy.com if you have any questions.
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At Madhappy, we value your right to control how your personal information is used. Refer to section 15 in our privacy policy for instructions on how to exercise your right to delete your data.
FAQ
All orders purchased between November 15th - December 15th will have until January 15th to return or exchange. Orders placed after December 15th will adhere to our standard 30 day return timeframe. Final sale items are not applicable, as stated on our product pages.
If the item is a gift, the recipient will need their order number (beginning with an MH) and the shipping zip code.
Size guides can be found on the product page of a specific item. Our core items include both a size and fit guide, outlining both the measurements and general fit of the garment. Model sizes can be found in the "size and fit" description on each product.
Our Customer Support hours are Monday through Friday, 9am to 5pm PST.
For questions regarding your order, shipping, product, returns, or anything else, please email us at Hello@Madhappy.com.
To learn more about wholesale opportunities, please email Wholesale@Madhappy.com.
For inquiries regarding private label orders, please email PrivateLabel@Madhappy.com.
To connect with us regarding collaboration requests, please email Collaborations@Madhappy.com.
Track your package via After Ship. We use a number of different carriers, paste your tracking number into the link listed above for the correct carrier and contact number.
If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance.
If your order is not found after 7 days, contact Hello@Madhappy.com with your current mailing address, name, and order number so we can investigate further.
We offer shipping protection on every order in the event that your package is lost, damaged, or stolen. If you opt-in to this option, you’ll pay a fee at checkout (depending on your order total) that will ensure a replacement or store credit for your order. Please feel free to reach out to our support team with any further questions!
While we are not liable for lost packages, your happiness is important to us, and we are committed to finding an resolution for you.
Our standard shipping is free for all domestic orders over $200. See shipping prices for orders under $200 below. $5 shipping for orders between $150 and $200. $8 shipping for orders between $100 and $150. $10 shipping for orders under $100.
Our standard shipping is free for all international orders over $250. We use an international partner to help us reach as many countries as possible and charge a flat rate based on the cart size. $15 shipping for orders between $100 and $250. $20 shipping for orders under $100.
Please note: All Madhappy for UGG purchases are ineligible for free shipping.
We estimate that your items will process and ship in 3-7 business days. All items with future ship dates are marked with an estimated ship date in the product detail. International orders will arrive 4-7 business days after processing. Contact us at Hello@Madhappy.com with any further questions.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Returns are accepted online and in-store. To start an online return or exchange, visit Returns.Madhappy.com. Final Sale items are not applicable, as stated on our product page.
Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
If the item is a gift, the recipient just needs their order number (beginning with an MH) and the shipping zip code, the purchaser's email address, or phone number. Our gift returns portal can be found here.
Returns are accepted online and in-store. To start an online return or exchange, visit Madhappy Returns.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a refund or store credit within 30 days of purchase. Domestic returns for refund will be subject to a $9 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
To return an international order, please start your return here. You will need your order number and email address to initiate your return. At this time we are unable to provide an exchange for international orders. All international returns will be charged a $20 return fee that will be deducted from your original order total.
All items must be unworn with tags attached and in sellable condition.
Our returns team is located on the west coast, so please allow 7-14 business days for us to get your refund / exchange back to you. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
Contact Support@Madhappy.com for general or international inquiries.
Every item is uniquely made. Please see our product details and care tags located on the garment for full care instruction.
Madhappy is exclusively sold on the Madhappy website, Madhappy.com, and in our retail store locations. You can locate current store locations here.
Unfortunately, there are instances where fraudulent websites may attempt to mislead customers by using our brand name or similar-looking domains. To ensure the safety of your information and the authenticity of your purchases, we strongly advise that you only shop directly through our official website, Madhappy.com. Please reach out to our customer care team at support@madhappy.com if you have any questions.
At Madhappy, we value your right to control how your personal information is used. Refer to section 15 in our privacy policy for instructions on how to exercise your right to delete your data.
